NG9-1-1 Emergency Call Management

In these changing times PSAPs face new challenges, beyond responding to a mobile society and adopting Next Generation technology. Amid and despite these challenges, CallWorks CallStation continues to ensure call takers gain the functionality they need to save seconds and save lives. Our offsite solution makes it possible for call takers to easily answer the call of duty from any location. With our cloud functionality, you extend the capability of your CallStation platform to accept visual content from citizens, using a controlled, permission-based procedure and you have access to real-time transcripts from 9-1-1, non-emergency and administrative calls as searchable text, which supervisors can monitor from anywhere.