On July 16, 2018, Motorola Solutions announced new enhancements to the MOTOTRBO platform with new service packages that include access to software updates, premium software features and extended hardware repair services. Your business’s security and technology needs are rapidly evolving, and we want to make sure you have a world-class experience each and every time you use your MOTOTRBO products.
There are three pieces of the Essential Services offer:
Buying Motorola Solutions' Essential Services package is the fastest and easiest way for you to have peace of mind that you are fully covered from a hardware and software perspective, and that your software is up-to-date.
WHY IS MOTOTRBO SOFTWARE IMPORTANT?
MOTOTRBO connects people wherever they need instant, clear and reliable communications. It combines the best of two-way radio functionality with the latest digital technology. MOTOTRBO is a computing system that enables instant and clear communication with added intelligence.
As with any computing system, MOTOTRBO is composed of hardware and software. From ultra-light portables to extra-tough mobiles, MOTOTRBO equipment/hardware provide the best of two-way radio functionality with the latest digital technology, but their value over time is static. Three years after purchase, your physical radio is the same radio. Software, on the other hand, keeps adding value over time. With every new software release, you get improved performance, reliability, security and capabilities. Going back to the same example, three years after purchase, because of software updates, your radio is a better radio, which increases the value of your investment with every update.
MOTOTRBO PRODUCTS INCLUDED
Not all MOTOTRBO radios are affected by this new service offering. Below is a list of equipment in the MOTOTRBO portfolio that are included in Essential Services: SL 7000e Series, XPR 7000e Series, XPR 5000e Series, XPR 3000 Series, XPR 2500 Series, and all current MOTOTRBO repeaters.
These new service packages bring key benefits to your MOTOTRBO platform:
You enjoy the benefits of subscription services every day in your business and personal life. So why should your business-critical communications be any different? There are no surprises when it comes to paying for the product, software, or service. No uncertainty around how the cost will fit into your budget. This makes budgeting predictable, and you always know what is included and what to expect.
New MOTOTRBO Clients Subscription Pricing Model
Learn more about Pricing for New MOTOTRBO Clients
Existing MOTOTRBO Client Subscription Pricing Model
Learn more about Pricing for Existing MOTOTRBO Clients
MOTOTRBO, as all computing systems, is composed of hardware and software. The value of hardware is significant, but static. The value of software, on the other hand, keeps growing over time. Access the latest and greatest features and functionality available with each software release for added capabilities, security, and reliability. This increases the value of your investment with every update.
Experience the power of the MOTOTRBO platform and go beyond voice with access to premium software features, previously sold a la carte. The features you need to increase productivity aren’t wishful thinking - they’re a smart reality. Enable the right premium software features for the right teams, so they can be safer and more efficient when it matters most.
MOTOTRBO Essential Services provide you with a reliable approach to protect your investment through expanded software capabilities and improved reliability and security. This allows you to lower your total cost of ownership and manage the complexity of your communications operations. Because when complexity is managed, you can focus on what matters most.
Advanced Replacement for Network Hardware Repair is a repair exchange service for Motorola Solutions repeaters & Capacity Max system servers. This add-on service is available for systems so you can stay productive and run an efficient operation.
Accidental Damage offers you full coverage to keep you worry free. Accidental Damage is an add-on service that provides you with additional coverage for your two-way radios for repair and replacement beyond normal wear and tear.
Network Monitoring is an add-on service for MOTOTRBO systems to help you monitor and update your network to improve response and continuity of your Capacity Max system.
We will work closely with you to help you understand the value of this new, exciting program. Please do not hesitate to reach out to contact us with any questions.
MOTOROLA INC. ("MOTOROLA") warrants its MOTOROLA manufactured Communication Products ("Product") against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:
|VL50 Portables||One (1) year|
|BPR 40 Portables||One (1) year|
|CP185 Portables||Two (2) years|
|CP200d Portables||Two (2) years|
|CM200d Mobiles||Two (2) years|
|CM300d Mobiles||Two (2) years|
|Mag One Accessories (except Mag One Battery)||Six (6) months|
|Accessories (including Mag One Battery)||One (1) year|
|Speaker Microphones and Cords||Carrying Cases||Antennas|
|Headsets and Earpieces||Power Supplies||Telephone Interconnects|
|Mobile Microphones and Cords||External Speakers||DC and Tone Remote Adapters|
|MTR3000™ Repeater||Two (2) years|
|XRC9000™ Controller||Two (2) years|
|XRT9000™ Gateway||Two (2) years|
|MIP™5000||One (1) year|
|Advisor II||One (1) year|
|Minitor VI||Two (2) years|
|Acessories||One (1) year|
|Speaker Microphones and Cords||Mobile Microphones and Cords||Power Supplies||Duplexers|
|Rechargeable Batteries||Carrying Cases||External Speakers||Telephone Interconnects|
|Headsets and Earpieces||Chargers||Antennas||DC and Tone Remote Adapters|
|MOTOTRBO Handheld Control Head|
Rechargeable Batteries will be replaced during the applicable warranty period if:
MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA's option, may include the replacement of parts or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of the original applicable warranty period. All replaced parts or Product shall become the property of MOTOROLA.
This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA. MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, maintenance or service of the product.
MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation of the system as a whole under this warranty.